Polyglot
UX audit, navigation improvements & website redesign
I audited and redesigned the website for Polyglot, a UK talent agency. The work focused on helping prospective clients discover services, recognise the agency’s experience and move towards an enquiry. I identified navigation, content and readability issues, then carried the findings into the website redesign and restoration of key functionality.
- Role
- UX Audit Lead / Web Designer
- Year
- Client redesign
- Scope
- UX audit · Navigation Website redesign
01 / Overview
Helping visitors find the agency’s services.
Polyglot, a UK talent agency, had services, client proof and useful content across its original site, but some of the most important destinations were difficult to find. I audited the navigation, homepage, employer and candidate journeys, resources, service pages and contact route, recording the issues in annotated Figma boards. The work continued through desktop wireframes and pre-approved website mockups for key pages in both desktop and mobile layouts.
02 / The challenge
Important information was harder to find than it should be.
The website contained useful content, but it did not always present that content where a visitor would expect it. Services were linked in the footer rather than the main navigation, and some other links had no destination. These are two distinct problems: a working page can be difficult to discover, while a visible control may not work at all. Both disrupt a visitor trying to understand what the business offers.
03 / UX audit
Following the visitor’s first question.
The Figma audit documents the original navigation and footer, empty links, missing Services access, the absence of a dedicated Clients page, and confusion between About and Why us. It also reviews the homepage, company and candidate pages, resources, contact and service content. Each annotation identifies a specific issue—such as an off-centre hero, misplaced logo cloud, overly long CTA labels, inconsistent spacing or a link without a destination—so the redesign could be based on observable problems.
05 / Content clarity
Make the words match the visitor’s expectations.
I evaluated the wording of navigation labels as well as their placement. Someone looking for background information may look for About, whereas Why us sets a different expectation about the content that will follow. I flagged that distinction so the site could use clearer language for the intended task. A more understandable structure gives visitors a better chance of knowing where a link will take them before clicking.
06 / Visual hierarchy
Small interface details influence what gets noticed.
The audit identifies grey and cyan text with insufficient contrast on pale cyan backgrounds, inconsistent spacing between footer columns, uneven card spacing and competing heading/bullet emphasis. The homepage findings also flag a hero that needed better vertical alignment, repeated logos, excess space around bullet points, overly long button labels and CTA placement that interrupted the reading flow. Several sections used colours outside the brand palette. These were specific, documented hierarchy and consistency problems—not simply preferences about visual style.
07 / Website redesign
From annotated audit findings, I progressed to detailed desktop wireframes and a pre-approved mockup covering the homepage, About, For Employers, resource pages, case studies and contact. The mockup file also contains corresponding mobile layouts, allowing the revised content hierarchy and navigation to be considered at smaller screen sizes. The homepage introduces the talent acquisition offer with a clear headline, service packages, credibility information, testimonials and employer-facing calls to action. These Figma screens document the proposed redesign; they are not proof of a measured live-site performance improvement.
The pre-approved design includes desktop and mobile views for the homepage, About, For Employers, resource collections, Case Studies and Contact. The redesign makes employer routes, supporting proof and contact actions more visible while refining the visual hierarchy. Its original Figma wireframes and mockups demonstrate the proposed information architecture and responsive design work. I would pair those screens with the relevant audit annotations to show how each change responds to a documented issue.
08 / Evaluation & limitations
What the audit showed—and what needs further testing.
The audit provides direct evidence of missing or difficult-to-discover destinations, inconsistent layouts and readability issues. It also includes questions about click analytics and session recordings, recognising that visual inspection alone cannot establish which controls visitors use or where they abandon a journey. The source files document the audit, wireframes and pre-approved desktop/mobile mockups; they do not establish a measured post-launch improvement in enquiries or conversions.
09 / Reflection
A website needs an understandable path to action.
This project reinforced the importance of approaching a redesign as more than a visual update. A potential client must first discover the relevant offer, then find enough information to judge whether to make an enquiry. Navigation, content language, evidence of experience and small readability details all contribute to that process. The strongest design decisions were the ones tied to an identifiable visitor task and a specific issue in the existing site.
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